Privacy Policy for your confidence
Your personal information is handled with respect and transparency at every stage.
Introduction to this policy
This policy explains how we collect, use, and safeguard your information when you use our website or request advisory services. We comply strictly with Australian privacy law.
By engaging our services, you agree to the methods outlined here. Our team is committed to ongoing privacy assurance in everything we do.
How we collect information
We gather details you provide directly, as well as some data collected automatically via technology and cookies to enhance your experience.
Information you provide directly
- • Contact details including your name and phone number
- • Email communications between you and our team
- • Your consultation request details or specific topics
- • Feedback and follow-up conversation data
- • Documents or files you choose to upload
Automatically collected information
- • Technical details about the device you’re using
- • Pages you visit and features you use
- • Browser version, IP address, and approximate location
- • Cookies and analytics tracking usage patterns
- • Error logs and security threat reports
How we use your information
Your data is used for providing advisory services, improving our website, and maintaining regulatory compliance.
- • Respond to your consultation requests
- • Provide relevant advisory communications
- • Enhance site reliability and security
- • Conduct analytics on site usage trends
- • Meet Australian legal obligations
- • Update clients about relevant service information
- • Handle and investigate complaints or concerns
Privacy Promise: Your personal data is treated with the utmost care and only shared as required for service delivery or consented requests.
Information sharing and disclosure
We never sell your data. Information may be shared with trusted third parties only to support the services you request.
Working with service providers
Certain third-party providers may help us process your requests, always with strong contractual privacy safeguards in place.
Legal requirements and access
We may disclose information when required by law or regulatory authorities.
Anonymous statistics and analytics
Aggregate, non-identifiable usage data may be reviewed to improve site performance.
Your rights under Australian law
You can access, correct, or request deletion of your data at any time. Please contact us if you have any privacy concerns or require action.
- • You may review any information collected about you
- • Correct inaccuracies in your personal details
- • Request deletion of your personal data
- • Request a copy of your information
- • Object to direct marketing or processing
- • Request restrictions on how data is used
Contact us for requests related to your rights or further clarifications regarding privacy issues.
Protecting your information
We follow best practices in data protection, reviewing our systems to keep your information confidential.
Technical safeguards
- • Data encryption of stored and transmitted data
- • Continuous network security monitoring
- • Regular updates to security protocols
- • Protection against unauthorised access or cyber threats
Organisational protocols
- • Employee privacy training is ongoing
- • Limited access to sensitive data by staff
- • Third-party vetting and compliance
- • Routine privacy reviews and audits
Data retention and deletion
Personal data is kept only as long as needed for services, regulatory, or legal purposes, then deleted securely.
- • Account information retained for regulatory needs
- • Service consultation records retention
- • Contact communications stored securely
- • Transactional information protected appropriately
- • Marketing consents and preferences
Data is deleted promptly once no longer necessary.
International information transfers
If information is transferred outside Australia, we use protective legal frameworks and safeguards to maintain confidentiality.
- • Data processing agreements with third parties
- • Adequate legal basis for international transfers
- • Encryption of data in transit
- • Ongoing monitoring to ensure compliance
Cookies and tracking use
We use cookies to analyse website performance and enhance your browsing. You may adjust cookie settings at any time.
Cookie categories explained
- • Required for website function and security
- • Used for analytics and improved experience
- • Remember preferences to simplify use
- • Enhance general usability
Visit your browser settings to control cookies.
Updates to this policy
We occasionally update this policy to reflect changes in regulation or service practices. The latest version is always available here.
- • Notice on our website of any material changes
- • Prompt email notifications for critical updates
- • Date of most recent revision displayed clearly
- • Opportunity for clients to review changes
Your continued use constitutes acceptance of policy revisions.
Contact our privacy team
Contact us to discuss privacy, data access, or related concerns.
torenquilo
175B Stephen Street, Suite 201, Yarraville, VIC 3013 Australia
Phone: +61-2-0725-4694
Email: content@torenquilo.com
Policy updated November 10, 2025
Effective from November 12, 2025